Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
The latest reports from users having issues in New York City come from postal codes 10021, 10118, 10023, 10004, 10003, 10013, 10011 and 10001.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
Advertisem*nt
What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 269,133 ratings
Thank you!
Problems in the last 24 hours in New York City, New York
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in New York City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 20: Problems at Spectrum
Spectrum is having issues since 08:20 AM EST. Are you also affected? Leave a message in the comments section!
Advertisem*nt
Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
-
Wi-fi (14%)
-
TV (8%)
-
Total Blackout (8%)
-
E-mail (4%)
-
Phone (2%)
Advertisem*nt
Live Outage Map Near New York City, New York
The most recent Spectrum outage reports came from the following cities:New York City, Brooklyn, Jersey City, The Bronx, Queens, Newark, Union City, East Newark, Clifton, Nutley, Staten Island, North Bergen, Hackensack, Fort Lee and West New York.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 New York City | Total Blackout | |
| Brooklyn | Internet | |
| Brooklyn | Internet | |
| Brooklyn | Internet | |
| New York City | Internet | |
| New York City |
Advertisem*nt
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Advertisem*nt
Spectrum Issues Reports Near New York City, New York
Latest outage, problems and issue reports in New York City and nearby locations:
- Vinson Valega (@VinsonValega) reported fromQueens, New York
@Ask_Spectrum —> internet just went down here in Queens. Please advise.
- Devonta White (@FitFlyFellow) reported fromManhattan, New York
@szonyc @Ask_Spectrum I came to Twitter to see if Harlem was experiencing an outage. Answers my question. @Ask_Spectrum can’t work from home like this.
- Viva 4 U (@VIVAPORU) reported fromQueens, New York
@Ask_Spectrum how does one change cchannels on yiur spectrumtv service when accessing via browser ... its not plain and obvious ( keyboard controls ?)
- GOVERNMENT-ISSUED ALIEN 👽 (@NewYorkCydia) reported fromManhattan, New York
@Ask_Spectrum absolutely unacceptable that you don't have an email address to send complaints to. Please provide a direct email address, not a social media account or an FAQ -- if I need to take my complaint to litigation, I want a clear paper trail.
- Sarah Amy Harvard (@amyharvard_) reported fromManhattan, New York
umm @Ask_Spectrum is internet service down AGAIN??? I have work to do. Please, for the love of God, stop messing around with the internet!
- ang_in_nyc💞 (@ang_in_nyc) reported fromQueens, New York
@Ask_Spectrum our internet service SUCKS has since yesterday! My kids are doing online school and it keeps freezing up! We are in Kew Gardens NY and really upset considering how much we pay a month!
- Mezz (@thinkingbars) reported fromQueens, New York
@Ask_Spectrum are you guys down again ? I have no internet in the 11435 zip code
- GOVERNMENT-ISSUED ALIEN 👽 (@NewYorkCydia) reported fromManhattan, New York
@Ask_Spectrum If you cared at all about the poor experience, you'd have an email address available. As I said, I'm not willing to do this via Twitter. So I'll just reach out to your exec team on LinkedIn in the meantime. If I can't get any satisfaction there, I'll defer to my lawyers. Cheers.
- JV🦹🏾♂️ (@johnnnyv_) reported fromQueens, New York
@Ask_Spectrum 3rd time in a month with an outage you bozos .
- shami (@resham671) reported fromManhattan, New York
@Ask_Spectrum we have an internet outage !! Can you please help resolve this?
- Adam Gurri (@adamgurri) reported fromBrooklyn, New York
@Ask_Spectrum is there an outage in Brooklyn? Zip code 11218
- Lex Luthor (@cuteyetbored) reported fromManhattan, New York
@Ask_Spectrum can u guys please help me connect my WiFi router I’ve been hung up on twice and I have class at 10AM
- TRICON (@chasevicenzi) reported fromManhattan, New York
So you’re telling me that I recorded SNL but half of it didn’t record because the timing got messed up due to the Clemson game running over?! And that’s now MY problem??! @GetSpectrum please make DVR smarter! This was supposed to be a day unaffected by toxic masculinity!
- Corey Abraham (@coreyabraham91) reported fromManhattan, New York
Hey @Ask_Spectrum what is going on with the damn WiFi in NYC?
- Amy Hau (@AmyHau_NYC) reported fromQueens, New York
@Ask_Spectrum Is there internet outage in zip code 11106? Have been down for an hour now. #asroria
- jack➰ (@_jackdasilva) reported fromBrooklyn, New York
what ******** do i pay @GetSpectrum for? internet never works and i cant get my **** done. unbelievable. it literally goes down every single day and they gaslight you by saying everything’s fine.
- Yug Tom (@TomYug) reported fromBrooklyn, New York
@Ask_Spectrum - internet down in Carroll Gardens, Brooklyn. Do you know when we will be back online? Business suffers. @RabbitMovers
- Jonah Falcon (@JonahFalcon) reported fromManhattan, New York
@Ask_Spectrum Got a call from Spectrum."Internet outage is clear now."Reboot everything - no internet.Then I'm told 10 minute wait because of heavy caller volume.
- Andrew Magrini (@AndrewMagrini) reported fromManhattan, New York
@Ask_Spectrum can you tell me if there's an outage in Washington Heights, Manhattan?
- jairus (@whoelsejairus) reported fromManhattan, New York
@Ask_Spectrum is there a Manhattan outage ?
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Davíd (@_Davikd) reported
@GetSpectrum F**k your slow *** internet
- Allen Hilliard (@allen_hilliard) reported
Anyone having trouble with @GetSpectrum internet going in and out this is the 3rd night in a row
- Greg Swift (@xaeth) reported
@bradjanke @GetSpectrum I mean, if that's not service I don't know what is.
- That One Guy (@RyClayson) reported
@PBGC909 @GetSpectrum Almost as much as their customer service
- Albert (@Murda_inc) reported
@Ask_Spectrum can you guys get your customer service together it’s about to be a WEEK!!!! Since I got the phone I’m buying off you guy and yet I can’t activate. Yet they started charging me on the 6th
- Themis (@Thxmis_) reported
@Ask_Spectrum garbage *** company last day before I go travel and y’all got out the whole ******* day
- Kenneth Brooks (@Soulive126) reported fromEl Paso, Texas
@Ask_Spectrum is there an estimated time for when the internet will be back on? It’s just been an recurring issue with outages. 2 in the last week.
- Vlad (@carlos2423) reported
@Ask_Spectrum any updates on the east orlando outage
- Gilbert (@CampyNeighbor) reported
@Ask_Spectrum One final question: I've been a Spectrum customer since Feb. 2020. I was told last night that acct. related notes; i.e. reasons for tech support calls, only go back to Jan. 2021. Your company has no record of ANY of my previous calls for this last year. Why is that?
- That One Guy (@RyClayson) reported
@ChloeLeshner @GetSpectrum Every damn day
